Support

Questions, bugs, or a card we identified wrong? We read every message.

Contact us

Tell us your device model and iOS version, and (if it’s a scan issue) the card name — it helps us fix it faster.

Common questions

Why does a card show “—” or “no recent data”?

That card has no recent verified sales in our price source. Rather than invent a number, Haul shows “—”. The value can appear later once fresh data exists. Pull to refresh, or check back after the daily price update.

Why do I have to pick the “finish”?

Prices can differ by 10–100× between finishes (for example 1st Edition vs Unlimited, or Holo vs Reverse Holo). Haul never picks the finish for you — you confirm which one you actually have so the value is honest.

The price seems high or low.

Prices are Near Mint (NM) market reference values from public marketplace data and may be up to 24 hours old. They aren’t offers to buy or sell, and real sale prices vary by condition and demand. Haul does not reprice by condition because there isn’t reliable graded-sale data to do it honestly.

It scanned the wrong card.

On the result screen tap “Wrong match? Fix it” — the mis-added card is removed and you can search for the right one. Clear, glare-free photos of the card front scan best.

How do I delete my data?

Your collection lives only on your device. Erase all of it any time with Settings → Reset collection, or by deleting the app. Card photos are never stored on our side. See our Privacy Policy.

Is Haul affiliated with Pokémon?

No. Haul is an independent tool and is not affiliated with, endorsed by, or sponsored by The Pokémon Company, Nintendo, Creatures Inc., or GAME FREAK Inc. Card names are used only to identify cards.